Rowley Associates Limited Privacy Policy
In Summary
We take your privacy very seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We process personal data in accordance with the requirements of the General Data Protection Regulation (GDPR). Please read on for more details about personal data we store, how it is used and your data protection rights.
Who are we?
Rowley Associate Limited is a UK based software development firm. Our website is owned and operated by Rowley Associated Limited. If you have any queries with regard to the operation and use of our website please contact our webmaster using the email address below. Send an email to the website administrator.
What information do we hold?
We potentially hold the following types of data for visitors to our website and customers of or products and services.
- Anonymous Google Analytics data
- IP Addresses
- Cookie information
- Account Data including your name address email address and telephone number.
What do we do with this information?
Analytics We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous, so we don't know who you are, just that somebody visited our site. (See Google Analytics Privacy Policy.) The information we collect from Google analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish by visiting the Manage Google Analytics section of 'Your Rights & Options' section below'. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Please see the 'Managing Cookies' section of the 'Your Rights & Options' section below. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
Accounts Products & Services We may also process your account data. The account data may include your name address and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of providing our services and communicating with you. The legal basis for this processing is in our legitimate interest, namely the proper administration of our business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Emails We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed or contract expiry reminders). This constitutes part of the operation of our contracts with you. However, you have the ability to opt out of any of these communication at any time.
Who do we share information with?
We do not share your data with any third parties unless there is a need to comply with legal obligation or for the proper delivery of our products and services.
Online Payments We use Fastspring to process our online purchases. This company will have access to your personal and payment information. When paying by credit card, Rowley Associates Limited themselves do not ever have any access to your credit card details. We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website.
Distributors & Product Resellers If you request information regarding Rowley Associates Limited products provided by a Distributor of Rowley Associates Ltd we will share your data with our approved distributor in your country and they will supply you with the requested information, products and services.
Support Desk & Community Forums Our ticket desk support and online community forums are hosted by Zendesk who collect names and email addresses of customers. Details of their privacy policy can be viewed by clicking here.
Security
Rowley Associates take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
- Use of SSL encryption for sensitive data transport
- Hardware stored in secured data centres behind firewalls
- All access to information restricted by password and/or secure key
Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet. Of course you are responsible for keeping your password and user details confidential. Nobody at Rowley Associates will ever ask you for your password, so please don't trust anybody asking you for it.
How long do we keep data? We will maintain basic data about you such as name and email address in order to provide our products and services. This data will be held unless we are asked by you to remove it. Please see Your Rights & Options below.
Your Rights & Options
Your Rights Under the Data Protection Act 1998 & GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. In summary you have the following rights;- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
If you have any questions or concerns, would like your personal information edited or removed or would like to lodge a complaint, please contact us using the details shown below.
FAO The Data Protection Officer
Rowley Associates Limited
Suite 4B/4C Drake House
Drake Lane
Dursley
Gloucestershire
ICO The Data protection lead regulatory authority in the United Kingdom is ICO (Information Commissioners Office). If you have any queries or concerns which which you believe have not been addressed by Rowley Associates limited under data protection regulations you have the right to make a complaint to ICO please use the details below.
Contact ICO (Information Commissioners Office) Click here for the ICO Raising Concerns Help Page. Or Telephone + 44 (0) 303 123 1113
Managing Google Analytics Data We use Google analytics to collect anonymous data about you. To find out more about what data Google analytics collects or to opt out click here.
Managing Cookies Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies in some of the most popular browsers using the link below.
Rowley Associates Direct Marketing emails To unsubscribe from our marketing emails please click here.